General Hydroponics BioThrive Grow Nutrients

⚠️ COVID-19 AND SHIPPING TIMES

Normal processing time is still around 24 - 48 hours after an order is placed.

However, some products are under extended processing times up to 7 - 10  business days or longer if stated on the product page.

Please contact us if you have immediate questions regarding shipping or availability.

Thank you for understanding and your safety and health is our priority.

Free Shipping Eligibility

• We only ship within the United States
• Free shipping is only valid on qualified items and in the lower 48 states.
• Some items are not eligible for free shipping. Items not eligible are identified on their product information page. 
• Customers outside lower 48 states such as Alaska, Hawaii, Puerto Rico and etc. may contact us prior to purchasing for an exact shipping quote.
• Trimleaf reserves the right to change shipping prices and is subject to change without prior notice.
• Trimleaf is NOT responsible for any shipping delays or losses once the item has shipped and in the possession of the shipping carrier.

In very rare cases, international fees may sometimes be charged depending on the customer's credit card and issuer. Trimleaf is not liable for these charges. Please contact your bank prior to purchasing.

Order Confirmation:

Immediately after placing an order online, you will receive an email confirming the details of your order.

Should the item purchased be unavailable, not in stock or have a longer than usual lead time, a member of our team will reach out via phone or e-mail to find a probable solution.

Order Shipment and Tracking:

A tracking number will be emailed as soon as your order has been fulfilled and dispatched to the appropriate carrier.

Delivery updates and any delays will be communicated via email.

If you did not receive tracking information from us within a reasonable amount of time from the date of your order, feel free to follow up with us by Contacting Us

Lost Shipment:

Trimleaf will be free from liabilities wherein the shipping carrier will be held responsible and an investigation will be opened by the carrier on a case by case basis.

Trimleaf will NOT bear any responsibility from loss or theft of packages in which the shipping carrier will be liable for fault.

Damaged Shipment:

Please inspect the packaging of your item(s) upon arrival and make note of it when signing for delivery.  If your item(s) arrived damaged, please send photos to info@trimleaf.com where we will review and file a claim for it.

Cancellations & Refunds:

Order cancellations must be received within 24 hours of placing an order.  If your order has shipped, you (the buyer) will be responsible for the return shipping charges. 

Trimleaf reserves the right to cancel and refund any orders deemed fraudulent without prior notice.

Returns:

Due to our growing range of products, we respect and tailor to the return policies of all our manufacturers. All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Trimleaf.

Any nutrient and supplemental brands are subject to final sale and are not eligible to be returned once opened and used. No exceptions.

Each return is subject to a minimum of 20% restocking fee where return shipping is the responsibility of the buyer.

You may request a RMA by Contacting Us.

All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, manuals, warranty cards and other accessories and documentation included.

Please see the table below for reference: